Dmytro Svarytsevych

Employee satisfaction report · Volvo Group · 2017

A report built for
the next team conversation.

Volvo's annual employee satisfaction report spread summary scores, detailed comparisons and guidance across two pages. I interviewed line managers about how they used it, then redesigned the report around the issues they needed to address. The results and suggested actions came together on one page.

Product DesignerUser interviews, information design, data visualisation

The shift

Finding an issue still left the manager to work out the next step.

The original report gave each kind of result a different form. Large gauges led the first page, while charts and tables carried the detail. Guidance sat at the bottom. Managers had to piece the report together.

Interviews pointed to a clearer priority: help managers identify the issues that needed attention. I used that need to reorganise the page. The redesign gave the results, their context and the suggested actions distinct places.

Original report layout with example content: large summary gauges above detailed comparisons and guidance
The original report layout, shown with example content. Large summary gauges led the page; detailed comparisons and guidance competed for the space below.
Original report's second page: dimension table, value-index charts and suggested questions beneath the results
The second page introduced another comparison format. Suggested questions and actions sat beneath the results.

The design

The overview and the detail had different jobs.

Compact scores gave the overview.

I reduced the visual weight of the summary gauges and kept the engagement, performance and leadership scores as compact rings. They give the page an overview. The detailed responses sit below, where individual issues can be compared.

Bars made the detailed results consistent.

I used horizontal bars across the detailed comparisons. The current result leads each row. A benchmark marker and a small change indicator add context without requiring another full chart.

Existing recommendations got their own column.

The recommendations were already supplied with the report. I placed them at the top of the right column, alongside the results. A manager can inspect the evidence and consult the guidance on the same page.

Historical redesign mockup with example wording: compact summary rings, horizontal bar comparisons and a separate suggested-actions column
The 2017 redesign, shown in a historical mockup with example wording in some rows and recommendations. Compact scores give the overview, bars carry the detail, and a separate column keeps the guidance visible.

In use

The redesigned report went into use.

Line managers used the redesigned report. They gave positive feedback on the new format. The numbers were only part of this report's job.

I wanted managers to see which issues needed attention and have the existing guidance close at hand. Bringing them onto one page gave the report that focus.

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